At AstroAura.market, customer satisfaction is important to us, and we strive to ensure that every product reaches you in the best possible condition. However, we would like to clarify our current policy regarding returns and replacements.

No General Returns or Replacements:
As of now, we do not offer returns or replacements for products once they have been successfully delivered. Customers are therefore requested to carefully review product details, descriptions, and specifications before placing an order.

Damaged, Defective, or Incorrect Deliveries:
In the rare event that your order arrives damaged, defective, or incorrect, we encourage you to contact our customer support team immediately. Each case will be assessed individually to determine the appropriate resolution. Depending on the situation, this may include a replacement, partial compensation, or other suitable corrective action.

Case-by-Case Review:
Our support team will require details such as your order ID, clear photographs of the delivered product, and packaging condition to investigate the issue. Decisions will be made on a case-by-case basis with the goal of providing a fair and satisfactory outcome.

Customer Responsibility:
To ensure faster resolution, we request customers to notify us of any concerns regarding damage or incorrect delivery within 48 hours of receiving the order. Delayed notifications may limit the available resolution options.

Commitment to Quality:
While returns are not accepted as a standard practice, we are committed to maintaining high standards of quality and packaging so that such incidents remain rare. Our priority is to ensure that you have a smooth and trustworthy shopping experience with AstroAura.market.
For any concerns, please reach out to our support team:

📧 Email: vikram@astroaura.ai
📞 Phone: +91-9910602567